📞 Get in touch with us!
Office telephone number: +44(0)20 3773 8830
📧 General Support (this will raise a Zendesk ticket): support@godonate.digital
📨 General email address: hello@godonate.digital
🚨 Urgent requests – Faster SLA
⚠️ URGENT: If your site or application is completely down or unable to take donations/purchases for all users, follow the procedure below for the fastest response.
📞 Call the office directly on +44(0)20 3773 8830 and speak to the Head of Digital Operations in the first instance.
✉️ If you cannot get hold of your contact immediately, email down@godonate.digital with:
The website URL
A short description of the issue
✉️ Email down@godonate.digital with:
The website URL
A short description of the issue
⏱ SLA Response time
We aim to respond to urgent site-down requests within one hour.